Home Service company Charlotte Radiology Reports Week of Patient Data Breach

Charlotte Radiology Reports Week of Patient Data Breach


A major Charlotte medical service provider recently suffered a week-long data breach in which certain patient information was stolen, “including a very limited number of patients’ social security numbers,” it said. company officials on Friday.

In a statement, Charlotte Radiology officials said they found no evidence of “fraud or abuse” following the theft and were notifying each patient whose information was taken during the breach from 17 to December 24.

The statement did not specify how many people were affected.

On Dec. 24, the company “identified a security incident that impacted the systems holding our patient information,” the statement said.

“We immediately initiated our incident response process, notified law enforcement and initiated an investigation with the assistance of a forensic company,” officials said. “Within days, we were able to quickly contain the incident and resume serving patients.”

The investigation revealed that “an unauthorized party gained access to our network and took copies of some of the documents from our system,” according to the statement.

The documents included patient information such as their “name, address, date of birth, health insurance information, medical record number, patient account number, doctor’s name, date(s) of service, diagnosis and/or treatment related to radiology services,” said Charlotte Radiology.

For patients whose social security numbers have been exposed, the company offers free credit monitoring.

Charlotte Radiology has also set up a dedicated call center to answer questions about the incident. Call 1-855-604-1852, 9 a.m. to 9 p.m. weekdays.

“Charlotte Radiology takes the privacy and security of our patient information seriously,” according to the company statement. “We continue to implement improvements to information security, systems and monitoring capabilities, and are committed to providing the best care to our patients.”

This story was originally published February 19, 2022 9:28 a.m.

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Joe Marusak has been a reporter for The Charlotte Observer since 1989, covering locals, towns and major news events in the area, and served as editor of the newspaper’s press office. He is currently reporting on the latest news.