Home Service company “From customer service to complex banking tasks” DeepBrain AI implements human AI technology in KB Kookmin Bank

“From customer service to complex banking tasks” DeepBrain AI implements human AI technology in KB Kookmin Bank


Since March last year, DeepBrain AI has been working closely with AI bankers to improve functions and improve performance by piloting AI bankers in the AI ​​experience zone located at KB Kookmin Bank’s Yeouido headquarters. As a result, it succeeded in commercializing AI-based kiosk products for the first time in Korea, attracting great attention from the IT industry as well as the financial sector.

DeepBrain AI Human AI technology is a solution that creates a virtual human capable of real-time interactive communication. It implements an AI that can communicate directly with users by merging speech-to-text, text-to-speech, natural language processing, and speech recognition technologies. As a technology capable of realizing comprehensive contactless service in various fields, banks have the effect of providing secure counseling service to customers who prefer non-face-to-face in accordance with the COVID-19 situation, and shorten the customer wait time through response.

First, the AI ​​banker greets customers when they arrive at the kiosk and answers their questions. All answers go through the process of deriving optimal information based on KB-STA, a financial language model developed by KB Kookmin Bank, and provided to customers via AI banker’s video and voice implemented with human technology AI from DeepBrain AI.

Specifically, it is possible to guide the use of devices such as STM (Smart Automated Machine), ATM (Automated Machine) and pre-writing service, introduce financial products and guide the location of the point of sale. installation of the kiosk. Also, it is full of life convenience information such as financial savvy, today’s weather and surrounding facilities.

Additionally, the AI ​​banker, with idle mode, can perform natural gestures such as moving hands, nodding, and putting away clothes during conversation, maximizing the user experience from the customer’s perspective. In addition, it is possible to recognize people thanks to the front camera, so if a customer leaves his seat, the terminal automatically ends as a thank you.

This time, KB Kookmin Bank’s AI banker modeled and implemented two male and female employees working in the branch, and used their real audio and video data. In the case of clothing, the main colors of KB Kookmin Bank are yellow and gray, so that the brand image can be recognized by customers when using the kiosk.

CEO of DeepBrain AI Eric Jan said, “AI Banker has endless possibilities that can be used for customer service with a variety of devices such as mobile devices as well as kiosks in the future. Based on AI human technology and the recognized commercial value of DeepBrain AI, we will continue to explore business avenues so that it can be applied to more diverse fields.”

Name of the contact: John son
E-mail: [email protected]