Home Networking service net2phone acquires Integra, an omnichannel CCaaS platform

net2phone acquires Integra, an omnichannel CCaaS platform


net2phone strengthens its position as a leading provider of cloud communication and collaboration solutions

Newark, N.J., March 03, 2022 (GLOBE NEWSWIRE) — net2phonea leading communications-as-a-service provider and subsidiary of IDT Corporation (NYSE:IDT), today announced the acquisition of Integra CCS, a contact center as a service (CCaaS) provider operating in the Americas and Europe.

The Integra platform provides a rich set of contact center and process features, including omnichannel support, social media integrations, chat-bot communications, workflow management, developer tools for bespoke contact center solutions and numerous third-party software integrations. Integra was recently named “Most Promising Contact Center Solutions Provider” by CIOReview, the leading digital technology and networking publication for technology buyers, experts and decision makers.

“As the CCaaS and UCaaS markets continue their exceptional growth trajectories, enterprises are looking to vendors capable of supporting integrated communications-as-a-service offerings,” said Jonah Fink, CEO of net2phone. “With the Integra CCaaS platform, our powerful UCaaS solutions, and our industry-leading SIP trunking service, we can deliver holistic solutions that deliver unbeatable value. Our distribution partners in the United States, Canada, Brazil and Mexico have started introducing these packages and are extremely excited about their potential. »

For organizations looking to increase the productivity of dispersed contact center teams while moving to the cloud, the powerful analytics and management tools of the Integra platform are a perfect fit, providing exceptional internal visibility. Additionally, in the age of remote working, customers expect diverse channel interoperability, including voice, with a seamless experience across all channels. The Integra CCaaS platform enables a superior and consistent customer experience in every interaction, across every channel, and in real time.

Sebastián Guttiérez, CEO of Integra, added: “We are really excited about the synergies with net2phone and are already working to leverage its global channel partner community, communications infrastructure and extensive carrier relationships to Penetrate the CCaaS markets of SMEs and midsize companies.

“We have acquired a great company with an accomplished team,” said Shmuel Jonas, CEO of IDT. “Integra is a perfect fit for net2phone. Their innovative offerings are highly synergistic and, when leveraged by net2phone’s global network of business and distribution partners, we expect them to become a powerful source of near-term growth and expansion. Integra is already cash flow positive and delivering near triple digit revenue growth. »

The acquisition of Integra was financed internally by IDT.

To learn more about how net2phone’s CCaaS solutions, powered by Integra, can work for your business, visit www.net2phone.com/ccaas.

Forward-looking statements:

All of the above statements that do not relate solely to historical facts, including but not limited to those in which we use the words “believe”, “anticipate”, “expect”, “plan” , “intend”, “estimate”, “target” and similar expressions, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Although these forward-looking statements represent our current judgment of what may happen in the future, actual results may differ materially from results. expressed or implied by such statements due to many important factors. Our filings with the SEC provide detailed information about these statements and risks and should be reviewed with this release. To the extent permitted by applicable law, IDT undertakes no obligation to update forward-looking statements.

About net2phone:
net2phone’s communications platform as a service helps businesses around the world succeed through smarter conversations. net2phone is a subsidiary of IDT Corporation (NYSE:IDT). To learn more, please visit net2phone.com or log on to LinkedIn.

Bill Ulrey
Phone: 973.951.9036
Email: [email protected]