Home Service company San Antonio utility companies have resumed service disconnections. What does this...

San Antonio utility companies have resumed service disconnections. What does this mean for CPS and SAWS customers with unpaid invoices?


THURSDAY on “The Source” – Due to the pandemic and the associated economic difficulties, CPS Energy and San Antonio Water System stopped cutting service for non-payment in March 2020. Friday, after nearly two years, the power cuts. electricity and water have resumed.

CPS Energy now owes $ 150 million in overdue bills and will take a phased approach to interrupt service for residential customers, first for those who are not on a support or payment plan and have not contacted CPS regarding their invoices.

More than 162,000 CPS residential customers are at least 30 days late on their bills and the first round of utility disconnections could leave up to 76,000 without power. Disconnections for large businesses began in September, and medium and small businesses can have the service disabled starting October 1.

The San Antonio water system also began cutting water and sewer service in early October for overdue customers who have not set up payment plans. The water utility has approximately 16,000 residential customers with overdue bills.

Approximately 6,000 SAWS clients with debts of less than $ 2,000 were automatically enrolled in a 4-year payment plan. If they meet its requirements – 18 months of monthly bills paid in full plus 37.5% of their outstanding balance – the rest of what these customers still owe will be forfeited.

How can customers avoid disconnections? What help is available? What is being done to educate at-risk clients of their options?

How did overdue accounts affect CPS and SAWS results? Are the programs on the block or are the plans on hold due to financial stress?

CPS Energy customers are also likely to see double-digit rate increases by spring 2022 due to financial difficulties exacerbated by the pandemic and the winter storm in February. The utility expects a loss of $ 81.9 million for the next fiscal year and says a 10% rate hike would generate around $ 76 million.

What are the factors that justify the need for this rate hike proposal? How would residential and commercial customer bills be affected?

What efforts have San Antonio utility companies made to build disaster resilience and address the issues exposed by winter storm Uri in February?


“The Source” is a live program broadcast Monday through Thursday from 12 noon to 1 pm. Leave a message before broadcast at (210) 615-8982. During the live show, call 833-877-8255, email [email protected] or tweet @TPRSource.

* This interview will be recorded on Thursday, October 7.

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