Hiring a home service company to repair and install new home comfort equipment is big business. After all, if your first service visit is successful (let’s say they repair your water heater), you will likely choose the same company for all of your future needs (for example, an annual check of your heating system). If you’re lucky, your home service business will have a team you know and can trust.
There are a lot of things to consider when choosing the best company to work with: Is the team experienced? Do the company’s working hours meet your needs? Is the company trustworthy?
Here are some other factors to consider.
Does the company hire experts? Hiring an expert is important, for your wallet and your time. At BGE HOME, for example, technicians have an average of 11 years of experience. Each BGE HOME technician is certified in his profession and adheres to a strict internal certification program which guarantees his knowledge, affirms his commitment to the customer and guarantees excellence in the execution of each repair. BGE HOME also offers a 100% satisfaction guarantee, regardless of the place of purchase.
“I was very satisfied with the level of knowledge and professionalism demonstrated by the master technician,” says Salvador de Silver Spring.
Does the service company specialize in more than one type of home repair or installation?
Think about it: if you are going to start using a new home service business, it is best if they have expertise in all home systems. The BGE HOME team has expert technicians in electricity, plumbing, HVAC, water heaters and even kitchen and laundry appliances. Everything can be repaired and maintained by one company.
Does the company offer hours of service to suit your schedule?
During the current pandemic, many people have irregular work and school hours, so it’s important to find a company that can work with your family’s schedule. Companies like BGE HOME offer same day appointments, so you can call in the morning and get same day service. Even better? BGE HOME offers all its appointments in the morning, afternoon or all day, and you will receive an alert by SMS when they come to your home for service calls. Here is a notable statistic: BGE HOME technicians are on time or ahead 97% of the time.
Will the company try to sell you?
When you make an appointment with BGE HOME, for example, they will provide you with up-front prices with no hidden charges and ensure your complete satisfaction with every job. “I have been using BGE HOME for about 15 years and have always been satisfied with the service,” says Dorne, a customer from Baltimore. Even better? BGE HOME expert technicians earn a salary i.e. no commission, so they have no reason to try to sell you additional services.
Does the company offer service plans?
A home service plan can provide protection against unforeseen repair expenses. Look for a company like BGE HOME, which has plans that can help cover the costs of equipment and device failures. With BGE HOME you can also choose the equipment you want to cover. These plans offer priority service programming, discounts on replacement products, and discounts on plumbing and electrical service calls.
Hiring the right home service company is just one way you can keep your home and family healthy for years to come. Companies like BGE HOME can help you maintain some of your most important home systems, allowing you to relax and enjoy all the comforts of your home.
BGE HOME is not the same company as BGE, a regulated public service.
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